Support. One mailbox, read by a person.
There is no ticket portal and no chat widget. There is an email address, read by the person who builds this, and a stated window for a reply.
How to reach us
Write to us
The same address handles a problem with a book, a question about a charge and a privacy or erasure request. Send it here and it reaches the right person, because there is one.
What to expect
We aim to reply within two working days
InkReady is built by a very small team. We aim to send a first reply within two working days, usually sooner, and it comes from a person who can read the code rather than from a script. If your problem needs a build, we aim to tell you that rather than leaving you waiting on silence.
There is no phone line, no live chat and no overnight cover. If you need an answer inside the hour, we are not able to give you one, and we would rather say that than let you wait for it.
What to include
What to put in the first message
The report id is the one that saves a round trip. It is printed under the heading on every preflight report, and it identifies the exact report you were looking at, so we do not have to guess which run you mean.
- The report id
- Printed on the preflight report page for the book in question. Copy it as it is.
- Which file
- Interior PDF, cover PDF or EPUB, if the problem is about a file rather than about the app.
- What happened
- What you expected, what happened instead, and what you had just done. A screenshot helps and is never required.
- If KDP refused the file
- Amazon's own wording, copied out. That sentence is what tells us whether a rule of ours is wrong.
Please do not send passwords or card details. We never ask for either, and nobody who does is us.
What we cannot do
What support cannot do for you
We cannot upload your book to Amazon KDP or to Apple Books for you. There is no public publishing interface at either store for us to integrate with, so the upload is yours to do.
We cannot appeal a KDP decision on your behalf, and we cannot tell you what Amazon will decide. What we can do is investigate the report with you and fix what turns out to be ours. The refunds and credits page says how that is handled, and what the report proves and what it does not says where our measurements stop.
Erasure requests are answered here, but you do not have to wait for us: closing your account from the account page starts the erasure straight away. See privacy for what that deletes.